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Privacy Policy

How we protect your information

Last updated: January 2026

1. Introduction

Welcome to EpicStore Sales. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

We collect information you provide directly to us, including:

  • Name, email address, and phone number
  • Billing and shipping address
  • Payment information (processed securely through payment providers)
  • Order history and preferences
  • Communications you send to us

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates via SMS and email
  • Respond to your inquiries and provide customer support
  • Send promotional offers and updates (with your consent)
  • Improve our website and services
  • Prevent fraud and ensure security

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

  • Delivery partners to fulfill your orders
  • Payment processors to complete transactions
  • Service providers who assist our operations
  • Law enforcement when required by law

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt-out of marketing communications

7. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

EpicStore Sales

Email: privacy@epicstoresales.co.ke

Phone: +254700000000